Returns & Exchanges

At Coffeecups.co.uk, we want you to be completely satisfied with your purchase. If your new mugs aren't the perfect fit for your home, you can return them within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online portal with your order number and postcode to select the items you wish to return and receive a unique RMA number.

2

Pack With Care

Securely package your items in their original boxes with protective padding to ensure they arrive back at our warehouse without any chips or cracks.

3

Ship To Us

Affix the provided prepaid shipping label to your parcel and drop it off at your nearest Royal Mail collection point or designated courier drop-off.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or dispatch your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing